Terms of Service

Last updated: 9 February 2026

1. About Beagle

Beagle is an AI booking agent operated by Rubytech LLC (“we”, “us”, “our”). We connect customers (“you”) with local service professionals (“providers”) via WhatsApp. By using Beagle, you agree to these terms.

2. How It Works

  1. You message Beagle on WhatsApp describing what you need.
  2. We search for available, vetted local providers.
  3. We present you with a quote (total price including our deposit).
  4. You pay a 10% deposit (minimum £2) to secure the booking.
  5. The provider is revealed and the booking is confirmed.
  6. The provider deducts your deposit from the final bill, so your total cost remains as quoted.

3. Deposits

  • The deposit is 10% of the quoted total price (minimum £2).
  • Deposits are non-refundable in standard cases. The deposit covers the work of finding, vetting, and booking your provider.
  • The provider deducts the deposit from what you owe them on the day of service. Your total cost remains the same as originally quoted.
  • If a provider fails to show or cancels, we will find you a replacement. Refunds may be issued at our sole discretion in exceptional circumstances.

4. Our Role

Beagle is a booking agent, not the service provider. We facilitate introductions and bookings between you and independent professionals. We do not employ or control the providers.

  • We vet providers for quality and reliability, but we do not guarantee the outcome of any work.
  • Any dispute about the quality of work is between you and the provider directly.
  • We track every booking and follow up for feedback. Providers with poor reviews are removed from our network.

5. Your Responsibilities

  • Provide accurate information about the work you need, including location and access requirements.
  • Be available (or arrange access) at the agreed time for the provider.
  • Pay the provider the remaining balance after deducting the deposit.
  • Treat providers with respect and courtesy.

6. Provider Confidentiality

Provider details are shared only after a deposit is paid. This protects both the provider and our business model. You agree not to use Beagle solely to obtain provider contact details without intending to proceed with a booking.

7. Cancellations

  • Before provider is booked: You may cancel and the deposit is non-refundable (it covers search and vetting costs).
  • After provider is booked: Contact us as early as possible. The deposit is non-refundable. Cancellation charges from the provider may apply.
  • No-show by provider: We will find a replacement at no additional deposit cost.

8. Limitation of Liability

To the maximum extent permitted by law, Beagle's total liability is limited to the amount of the deposit paid for the relevant booking. We are not liable for:

  • The quality, safety, or legality of work performed by providers.
  • Any damage to property or injury arising from provider services.
  • Delays, cancellations, or unavailability of providers.
  • Loss of data or service interruptions.

9. Acceptable Use

You agree not to:

  • Use Beagle for any unlawful purpose.
  • Abuse, harass, or threaten our team or providers.
  • Attempt to manipulate or circumvent our booking or payment systems.
  • Submit false or misleading booking requests.

We reserve the right to refuse service to anyone who violates these terms.

10. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via our website. Continued use of Beagle after changes constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have questions about these terms, contact us at:
Email: hello@beagle.bot
WhatsApp: Message us directly